Technologies that, according to Gartner, will be assimilated into mgmt tools. Among them: big data, tablets and cloud
12 June 2012
The impact of Gartner’s top 10 strategic technologies will
not center only on the business — their capabilities will also
increasingly become integral to future generations of management
architecture, according to Gartner, Inc.
“We are already seeing the adoption of 'big data' within the IT and
operations management [ITOM] industry. In particular,
software-as-service [SaaS] management providers now have to collect and
synthesize large volumes of data,” said Milind Govekar, managing vice
president at Gartner. “We also expect more next-generation analytics to
come to the forefront to address an increasingly hybrid cloud
environment. On the social front, IT service desk social management
tools will establish an interactive relationship with end users, enhance
end-user productivity, provide a platform to share information and
ideas, and market the value of IT to the business.”